Opening with Religare – Manager Customer service solving grievencie.

2 - 4 Years
Gurgaon

Job Description

A. KEY RESPONSIBILITIES

Understanding of the grievances & providing the best possible solutions within the guidelines over chat/email.
To attend the wall-in customers and resolve the grievances on instances.
To prepare the necessary MIS & trackers and publish them on fortnight, monthly & quarterly basis.
To keep the quality check of the process.
Coordination with the Claims department in order to solve the issues.
To ensure the customer satisfaction.

B. MEASURE OF SUCCESS

Quality of the solutions.
Follow of TAT with the correct solution.
Customer Satisfaction.

C. QUALIFICATION / EXPERIENCE
Any graduate/Post graduate
Customer Service experience.
Insurance Knowledge is preferred.
34 Years of experience in customer service (Non-Voice)

Salary: INR 2,50,000 - 4,00,000 PA.

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Voice & Accent Trainer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Religare Health Insurance Company Limited

Greetings from Religare Health Insurance Company Limited.
Religare Health Insurance Company Limited is a specialist health insurer engaged in the distribution & servicing of health insurance products. Our shareholders comprise three strong entities: Religare Enterprises Limited, a leading diversified financial services group based out of India, Union Bank of India & Corporation Bank.
Religare is promoted by the founders of Fortis Hospitals, which owns or manages 68 hospitals in India; SRL Diagnostics, Asia's largest network of diagnostic labs with over 1100 collection centers and Religare Wellness, a nationwide chain of stores offering pharmacy and wellness products. This association enables us with an in-depth understanding of consumer behavior and healthcare delivery, thus making us capable of superior claims servicing to our customers.
View Contact Details+

Recruiter Name:Ms.Rashi

Contact Company:Religare Health Insurance Company Limited